BMP Technologies

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Testing Automation Solution for Transport for NSW

Client

NSW Government | Transport for NSW

Services

Testing Automation Implementation

Background

Transport for NSW is a key governmental organization responsible for delivering safe, integrated, and efficient transport systems across New South Wales, Australia. With a wide range of services and platforms, they aim to provide seamless transport solutions to millions of commuters daily.

However, maintaining quality and performance across their digital platforms required a robust testing strategy to ensure consistent reliability and user satisfaction.

Challenge

Transport for NSW faced several challenges in maintaining the quality and consistency of their digital platforms:

  • 1. Limited Testing Coverage: The existing manual testing processes covered only a fraction of the necessary layers, leaving many potential issues undetected and impacting the reliability of their transport solutions.
  • 2. Complexity Across Multiple Browsers: The need to ensure compatibility and performance across 20 different browsers presented a significant challenge, with manual testing proving both time-consuming and inefficient.
  • 3. Rapid Deployment Needs: As Transport for NSW expanded its digital offerings, the organization required a faster, more efficient testing process to keep pace with frequent updates and new releases.

Solution

BMP Technologies implemented a comprehensive testing automation solution tailored to meet the specific needs of Transport for NSW:

1. Automated Testing Framework:

- Deployed an advanced automated testing framework designed to increase testing coverage 20x across all application layers, including front-end, back-end, and integration points.
- Implemented state-of-the-art testing tools and scripts that allowed for comprehensive testing of all functional and non-functional requirements, ensuring thorough validation of digital services.

2. Multi-Browser Testing:

- Simplified the testing process by automating compatibility checks across 20 different browsers, ensuring consistent performance and user experience irrespective of the browser used by commuters.
- Leveraged cross-browser testing tools to validate visual and functional elements, guaranteeing a seamless user interface across platforms.

3. Accelerated Testing Cycles:

- Optimized testing processes to enable quicker testing cycles, allowing for faster deployment of updates and new features without compromising quality.
- Integrated continuous testing practices into the development workflow, ensuring that testing was embedded into every stage of the development lifecycle, from planning to deployment.

4. Training and Knowledge Transfer:

- Conducted extensive training sessions with Transport for NSW’s in-house teams, equipping them with the skills and knowledge to utilize the new automated testing framework effectively.
- Developed comprehensive documentation and best practices to support ongoing testing initiatives and foster continuous improvement.

Result

The implementation of the testing automation solution yielded significant improvements for Transport for NSW:

  • 1. Expanded Testing Coverage: Achieved a 20x increase in testing coverage across all application layers, ensuring that all critical components were thoroughly tested and validated.
  • 2. Efficient Cross-Browser Testing: Streamlined testing processes across 20 browsers, enhancing compatibility and user experience, and reducing manual testing efforts.
  • 3. Faster Deployment Times: Accelerated testing cycles allowed Transport for NSW to deploy updates and new features more quickly, enhancing their ability to respond to market demands and user needs.
  • 4. Improved Reliability and Quality: The automated testing framework provided comprehensive validation, leading to improved service reliability and higher user satisfaction.

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